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Terms and Conditions

 

About Us

 

Grace to You uses mass communications media to teach biblical truth with clarity and expand the sphere of John MacArthur’s Bible teaching ministry.  Grace to You does not supplant the local church, but rather supports it by providing additional resources for those hungering for the truth of God’s Word.  Media ministries can never substitute for involvement in a biblical church, group Bible study, or interaction with a teacher.  Yet we sense the need for more in-depth resources, evidenced by the many Christians and Christian leaders worldwide who depend on our ministry to supplement their own study.

 

Contact Details

 

Grace to You Europe

P.O. Box 153
Ashford, Kent
England , TN24 8WE
Phone: (44-1233) 662-262

Fax: (44-1233) 638-810
Email: admin@gty.org.uk

 

 

Copyright Policy

 

The following stipulations govern the content of gty.org.uk for questions of usage, copyright, and permissions:

 

Audio & Video

 

Our policy has always been to allow our listeners to copy our Bible-teaching audiocassettes and distribute them, as long as they don’t sell them. We’re still glad to extend that permission for cassette tapes. However, we have to adapt our policy in light of the heightened potential for abuse that comes with new technology.

Consequently, we prohibit the duplication or distribution of audio or video messages in any digital format (e.g., CDs, DVDs, MP3 or MP4 files, or Internet site postings) without prior written permission. Thanks for your cooperation and understanding.

 

Print

 

Since many of John MacArthur’s published materials are still in print and the publisher holds the duplication rights, we are unable to grant blanket copy permission.

Please contact us with each separate request for permissions regarding out-of-print materials or Grace to You publications. For resources still in print, please contact the respective publishers to get their permissions.

 

Website

 

We are happy to allow you permission to use content from the Resources section of our website under the following guidelines.

 

Using GTY Web Content – General Guidelines

  • Provide the content for free.
  • Make no changes to the content.
  • Credit the content to John MacArthur or Grace to You.
  • Cite the copyright information (e.g. Copyright 2007, Grace to You. All rights reserved.  Used by permission.).
  • Cite the source by providing the Web address (www.gty.org.uk).

Posting GTY Web Content on Your Website

  • Link to the article on the Grace to You website (preferred), or,
  • Post it in accordance with the General Guidelines and include this message on every page of posted content:  “This article originally appeared here at Grace to
  • You.”
    • Make the word “here” link to the specific URL where the content lives.
    • Make the words “Grace to You” link to the Grace to You homepage.

Distributing GTY Web Content
Distribution in print (newsletter, bulletin, tract, etc.) or in an email is permissible, provided it’s in accordance with the General Usage Requirements.

Using GTY Web Transcripts
Since many of our transcripts have not been subjected to our editorial process, usage permission is extended as follows:

  • You may use any transcript from the Sermon Series section in accordance with the guidelines stated above.
  • If you desire to use transcripts that are not in the Sermon Series section, send us an email to request specific permission (info@gty.org.uk).

Tract

 

We are happy to grant you permission to link to Grace to You’s tract “Who Do You Think I Am?” from your Web page(s). However, we ask that you please do not mirror or copy the tract in any manner that is independent of a direct link to Grace to You’s website. Thank you.

Printed copies of this tract are available for purchase; just click here or call 0800 389 3958 for information.

 

Privacy Policy

 

We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

Information Collected

 

The information we will collect about you will depend on how you use the facilities offered.  Our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.  However, our systems will not record any personally identifiable information.

 

If you decide to complete an online order, the information you enter into the online form will be collected by us only if you submit your order.

 

Cookies

We use “cookies” to operate our online store. A “cookie” is a small text file placed on your computer by our webpage server.  A cookie can later be retrieved by our webpage servers.  No personal information is collected with this cookie.

 

Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.


We do not store any personal information in a cookie. Cookies are used by the Web server to store information in Session Variables.

 

Session variables reside on the Web server for a short period of time. Accordingly, if you wish to place an order, it is required that you accept cookies.

 

You may still be able to use some information-only pages even if you do not accept cookies.

 

How We Handle Email

We will preserve the content of any email you send us, if we believe we have a legal requirement to do so.  Your email message content may be monitored by our employees for security issues, including where email abuse is suspected; our response to you may be monitored for quality assurance issues.

 

Disclosure of Information

We declare that no information volunteered to us will be divulged to ANY third party, and that all information will be used solely for our own customer service purposes.  As a customer of ours, you will find that we are secure, reliable, and discreet.  We do not distribute our customers’ email addresses to anyone.  You will never receive spam, junk email, or any other unsolicited advertising from us.

 

Acceptance and Changes to Security and Privacy Statement

You acknowledge and accept that your use of the Grace to You website indicates your acceptance of the Terms of Use and the Security and Privacy Statement.  This is the current Security and Privacy Statement.  It replaces any other Security and Privacy Statement for this website.

 

 

CUSTOMER SERVICE POLICY

 

Our Guarantee of Service

 

We want you to experience a level of service that is second to none. We therefore offer you the following guarantees of service and trust that your shopping experience with us will be an enjoyable one.

 

Shipping Points

 

We operate a shipping points system on our website, which is related to the weight of the product(s) ordered. These points will be translated into the shipping amount and added at the check out.

 

As an example, if a shipping point value is 30p and a product has shipping points of 6 then the actual amount that will be added as shipping at the checkout would be 6 x £0.30 = £1.80.

 

Current shipping cost per point in UK pounds is:

  • UK 0.30 per point - no max 
  • In the EU 0.50 per point – no max
  • Europe not in EU 0.50 per point – no max
  • Rest of world 0.90 per point – no max

 

Delivery

 

It is our policy that all goods ordered from us will be dispatched to you in no more than four working days from the date of your placing your order with us. If for any reason we are unable to do this, for example an item is out of stock, we will contact you by email with full details and estimated delivery date.

Credit/Debit Cards

 

These are charged only for the items we supply to you.

Returns Policy

Books

If for any reason you are unhappy with any book you have purchased from us, you may return it to us in its original condition within 30 days. We will issue a full refund of the price you paid for the item.

DVD/Video and Audio Products

Returned items can be accepted only if they are sealed and in their original condition. Goods with broken seals cannot be returned. The item(s) should be returned within 30 days of purchase. We will issue a full refund of the price you paid for the item(s).

Faulty Items

 

You can at any time return a faulty item to us. Please note however that we accept only unsealed items for return if they are defective.

To return an item to us, please enclose a letter explaining the reason for return and describing any fault. Pack the item securely and send it to us at Grace to You Europe, 5 Caxton House, Wellesley Road, Ashford, Kent. TN24 8ET U.K.

For your protection, we recommend that items are returned to us using recorded delivery. Please note that the cost of returning goods to us is your responsibility, unless we delivered the item to you in error, or the item is faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). This returns policy does not affect your statutory rights.

Mailing List

 

We do maintain a mailing list, however we will not grant others access to our lists.

UK Distance Selling Regulations

These regulations state that you have the right to cancel the contract for the purchase of an item within seven days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of DVD/video and audio products in which the seals have been broken.

 

 

Miscellaneous Policies

 

Monitoring


We have the right, but not the obligation, to monitor any activity and content associated with the website.  We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate, which may include but is not limited to, issuing warnings, suspending, or terminating your access and/or removing any materials from the website.

 

Changes and Updates

 

We reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

 

We will use our reasonable endeavors to maintain the website.  The website is subject to change at any time.  You will not be eligible for any compensation because you cannot use any part of the website, or because of a failure, suspension, or withdrawal of all or part of the website due to circumstances beyond our control.

 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions at any time.  Changes to these Terms and Conditions will become effective upon such changes being posted to this website.  It is your responsibility to check these Terms and Conditions periodically for changes or updates.  Following the posting of changes or updates, we will consider your continued use of this websiteto be your acceptance to abide by these Terms and Conditions.


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